Information for Clients
> All our stationery sessions and workshops take place in carefully chosen locations and are fully confidential.
> For our online workshops, we use secure internet connection and simple online tools. We guarantee high standards of safety and full confidentiality in the digital space.
> Most often, we work in small and intimate groups. We create a safe and non-judgemental environment open to anyone including LGBTQ community members, migrants, people in displacement, and other minorities. We don’t care about your social status or the place of origin. What matters for us is that we truly meet, connect, and create a sense of togetherness.
> In general, we advise you to wear comfortable clothing and prepare (or bring) a water bottle and a notebook. If there is a requirement for any specific art materials, we will let you know in advance.
> Please leave enough space for yourself to find the location and arrive on time or check your computer settings. We will do what we can to give you clear and simple instructions. However, we won’t wait for you for longer than 10 minutes.
> To book an individual session, please contact us via email at firstname.lastname@example.org or email@example.com. You can also send a general inquiry to firstname.lastname@example.org.
> The participation in our workshops requires online registration. Please follow the instructions on our website to sign in for a particular event. Only an advance payment will guarantee you a spot.
> You can cancel the participation in a session, workshop or another event offline or online 48 hours before it takes place. Otherwise, please take into account that your payment won’t be refundable.
> We might propose customized payment plans to our individual clients, so please take a moment to think about your needs before we start working together. For payments, we use bank transfers and/or PayPal.
> Our sessions and workshops and suitable for anyone. No special skills are required. Even if you have never made art before, you shouldn’t be concerned. We are there for you to help, explain tasks, and guide you through the process of creation.
> Please come to our sessions and workshop with an open and curious attitude. Let us hold the space for you, we know how to do it.
ONLINE SESSIONS AND WORKSHOPS
> Please make sure to check the camera and microphone settings on your device before the session or workshop starts. Prepare a charger to secure the continuity of connection.
> Find a peaceful space, in which you can spend some time alone. Prepare art materials suggested by the facilitators and have them at hand.
> We will ask you to use specific software like Skype, Zoom or Whereby and offer you basic support in figuring out how they work.
> Online sessions and workshop have their own etiquette: please wear proper clothing (beachwear and nudity aren’t welcome), take care of good equal lighting and make your face well-visible (backlit is not recommended).
> Wear headphones, if necessary. Do not allow third-party people to witness the sessions. The recording of our events is forbidden, as we highly respect the privacy of our clients. However, we might offer recordings of open seminars and webinars to our clients.
> We prefer that you sit or stand in from of the screen (unless you need other accommodations). It will show us your readiness to participate in the process. Your camera should be on unless there are clear instructions to do otherwise or serious reasons to keep it off.
SAFETY OFFLINE AND ONLINE
> Stay away from assumptions, judgements and critical feedback. It could hurt somebody’s feelings. Instead, be open, receptive, listen to others, and stay curious.
> Please inform us about any mental or physical restrictions you struggle with in life. If you take medicines influencing your mental states, please let us know about that too.
> If you feel resistant towards any exercise we propose, please let us know about your doubts. We will do our best to adjust the process according to your needs.
> By all means, please inform us about any problems or difficulties you have experienced during or after our sessions and workshops. We will be happy to assist you in finding more ease or put you in touch with other professionals.
> In online sessions and workshops, please tell us the reasons for switching off the camera, disappearing from the screen, etc. Virtual work is highly sensitive, so we must make sure that you are safe on the other side of the screen.
We work stationary in Antwerp, Belgium (Ineke) and Berlin, Germany (Joanna). We also organize workshops in other places worldwide.
General inquiries: email@example.com
Contact Ineke: firstname.lastname@example.org
Get in touch with Joanna: email@example.com
Skype: ask Ineke or Joanna for details of their individual Skype accounts
Zoom: we will send you a Zoom link one day before the session/workshop starts
Whereby: yohakuartcollective (just click on this link and “knock” to our room)!