IMPORTANT Information for Clients
Please make sure to read carefully the text below as it guarantees a higher level of transparency, clarity, and safety for all our clients and facilitators.
> All our face-to-face sessions, workshops, and retreats take place in carefully chosen locations and are fully confidential.
> For our online sessions and other virtual events, we use a high-speed internet connection and simple online tools like Skype, Zoom, or Whereby. We guarantee good standards of safety and confidentiality in the digital space.
> Our sessions, workshops, and retreats are suitable for anyone. No special skills are required. Even if you have never made art before, you shouldn’t be concerned. We are there to help, explain tasks, and guide you through the process of creation.
> With rare exceptions, we work in small and intimate groups. However, we always aim to have at least 3 participants in a workshop. If there is not enough people signed up for the event you have chosen, we will inform you about it and wire the fee back to your account.
> We create a safe and non-judgemental environment open to anyone including LGBTQ community members, migrants or refugees. We don’t care about your social status or the place of origin. What matters for us is that we truly meet, connect, and create a sense of togetherness.
> Please come to our sessions and workshop with an open and curious attitude. Let us hold the space for you, we know how to do it.
> In general, we advise you to wear comfortable clothing and prepare (or bring) a water bottle and a notebook to our sessions and workshops. If there is a requirement for any specific art materials, we will let you know in advance.
> Please leave enough space for yourself to find the location and arrive on time or check your computer settings. We will do what we can to give you clear and simple instructions. However, we won’t wait for you for longer than 10 minutes.
> Participation in our workshops requires online registration at least 24h before the event (unless otherwise stated on our website or on social media). Please follow the instructions on our website to sign in for a particular event. Only an advance payment will guarantee you a spot.
> Please take into account that our booking system is semi-automatic and we will respond to your registration within 24h. If you register at the very last minute, it might happen that we won’t be able to process your registration on time or that we will send the invoice to you after the workshop.
> You can cancel the participation in a group session, workshop or another event offline or online 48 hours before it takes place. Otherwise, your payment won’t be refundable. This excludes extreme emergencies, life-threatening situations, accidents, and serious sicknesses.
> There is no cancellation possible if you register last minute.
> If you can’t join our event and the refund is not possible anymore, we will encourage you to find a replacement or propose to you an alternative solution like, for example, a recording of the session.
> Individual clients are asked to cancel their appointments at least 24h in advance. Otherwise, they will be asked to transfer a full session fee to one of our account. This excludes extreme emergencies, life-threatening situations, accidents, and serious sicknesses.
> We might propose customized payment plans to our individual clients, so please take a moment to think about your needs and limitations before we start working together. For payments, we use international bank transfers and/or PayPal.
> To book an individual session or ask specific questions about how we work, please contact us via email at firstname.lastname@example.org or email@example.com. You can also send a general inquiry to firstname.lastname@example.org.
> Please make sure that your internet connection is stable. Check the camera and microphone settings on your device before the session or workshop starts. If necessary, prepare a charger to secure the continuity of connection.
> Find a peaceful space, in which you can spend some time alone. Prepare art materials suggested by the facilitators and have them at hand.
> We will ask you to use specific software like Skype, Zoom or Whereby and offer you basic support in figuring out how they work.
> Online sessions and workshop have their own etiquette: please wear proper clothing (beachwear and nudity aren’t welcome), take care of good equal lighting and make your face well-visible (backlit is not recommended).
> Wear headphones, if necessary. Do not allow third-party people to witness the session. The recording of our events is forbidden, as we highly respect the privacy of our clients. However, we might offer recordings of open seminars and webinars to our audience.
> We prefer that you sit or stand in from of the screen (unless you need other accommodations). It will show us your readiness to participate in the process. Your camera should be on unless there are clear instructions to do otherwise or serious reasons to keep it off.
SAFETY OFFLINE AND ONLINE
> Stay away from assumptions, judgements and critical feedback. It could hurt somebody’s feelings. Instead, be open, receptive, listen to others, and stay curious.
> If you feel resistant towards any exercise we propose, please let us know about your doubts. We will do our best to adjust the process according to your needs.
> In online sessions and workshops, please tell us the reasons for switching off the camera, disappearing from the screen, etc. Virtual work is highly sensitive, so we must make sure that you are safe on the other side of the screen.
> By all means, please inform us about any problems or difficulties you have experienced during or after our sessions and workshops. We will be happy to assist you in finding more ease or put you in touch with other professionals.
> You are obligated to inform us about any mental or physical conditions/restrictions you experienced or still struggle with in life. If you take medications influencing your mental states, you must let us know about that too. It is a matter of your safety!
> If we decide that we are not able to create safety for you, we will recommend to you another professional in the field of creative therapies, coaching, psychotherapy, or psychiatry.
> In both offline and online workshops, you are responsible for your safety. Please be mindful of your mental and bodily limitations. We do not assume responsibility, directly or indirectly, for any loss, damage, or injury to property or person in connection with our products or services.
General inquiries: email@example.com
Contact Ineke: firstname.lastname@example.org
Get in touch with Joanna: email@example.com
Skype: ask Ineke or Joanna for details of their individual Skype accounts
Zoom: we will send you a Zoom link one day before the session/workshop starts
Whereby: yohakuartcollective (just click on this link and “knock” to our room when your appointment time comes).